Last updated · 17 August 2026
This Refund Policy applies to goods sold by Veeter Genuine Spares & Auto Care Products from Dua Auto Sales, Faridabad. It should be read with our Terms & conditions. Statutory rights of consumers in India are not reduced by this page.
1. Please check before you leave
Spare parts are model-specific. Confirm make, model, year and the old part number at the counter or on WhatsApp before you pay. Open the parcel in the presence of the delivery person where you can, and note shortages or transit damage on the receipt.
2. What we will take back
Subject to inspection, we will accept a return or replacement where:
- we supplied the wrong part against a clearly stated model or part number;
- the goods are dead on arrival or have a manufacturing defect that shows before fitment;
- the parcel arrived damaged in transit and the damage was noted at delivery;
- an unused, resaleable item is returned within seven days of invoice, in original packing, with all tags, seals and accessories, and with the tax invoice.
3. What we cannot take back
We cannot accept returns of:
- parts that have been fitted, oiled, greased, cut, painted or otherwise used;
- electrical parts, sealed packs or items with a broken hologram or security seal, unless they were defective on arrival;
- auto care products (polish, sprays and similar) once the seal is broken, except where the product itself is faulty as packed;
- special-order, imported or non-stock items procured against your instruction, unless we supplied them incorrectly;
- goods returned without invoice, or after the period in section 2, unless a consumer law claim still applies.
A change of mind after correct supply of a special-order part is not a ground for refund.
4. How to raise a return
- Write to fbd987@gmail.com or WhatsApp +91 98100 36100 within the period above. Mention the invoice number, part name and the reason.
- Wait for our confirmation before you dispatch anything. Unsolicited parcels may not be received.
- Bring the goods to Dua Auto Sales, Faridabad, or send them as we direct, in original packing. Return freight for change-of-mind unused returns is yours unless we agree otherwise. Freight for our error or a proven defect is ours.
5. Inspection
We inspect returned goods before we decide on a replacement, repair, store credit or refund. If the item has been used, damaged by the customer, or is missing pieces, we may refuse the return or deduct the loss. For alleged manufacturing defects we may ask for photographs, the old part, or a mechanic’s note.
6. Refunds and replacements
Where a return is accepted:
- our first remedy is a replacement of the same part if stock allows;
- otherwise a credit note against a future purchase, or a refund of the amount paid for that line, excluding any non-refundable transport you chose;
- refunds go by the original payment method where practical (UPI, bank transfer or cash) within seven to ten business days after inspection. Bank timelines are outside our control.
GST invoices, once issued, are reversed or adjusted only in the manner the tax law allows.
7. Warranties
Where a manufacturer or importer offers a warranty, we will help you with the claim using the invoice as proof of purchase. Workshop labour, related damage and consequential loss are not covered unless the law requires it. Consumables such as polish are warranted only against packing defects, not against the result of application.
8. Dealers and workshops
Trade accounts may have written return windows that differ from this page. Those written terms prevail for that account. Goods sold on a “no return” or cut-piece basis will be marked as such on the invoice.
9. Consumer law
Nothing in this policy affects rights you have as a consumer under the Consumer Protection Act, 2019, including remedies for defective goods. If there is a conflict with a mandatory consumer right, that right prevails.
10. Contact
Returns desk: fbd987@gmail.com · +91 99712 00400 · WhatsApp +91 98100 36100 · Dua Auto Sales, Faridabad, Haryana 121001. Full details on Contact us.